(Contract number: N00178-13-R-4000)
• Points of Contact:
Information Related to SeaPort Program: Seaporte@digitalconsultants.org
Customer Satisfaction: Seaporte@digitalconsultants.org
• Supported Region: Zone 2, National Capital
• Other team members for this award: none
• Digital Consultants’ Service Experience
• Engineering, Systems Engineering and Process Engineering Support
• Software Engineering, Development, Programming and Network Support
• Configuration Management (CM) Support
• Information Systems (IS) Development, Information Assurance (IA), and Information Technology (IT) Support
• Quality Assurance (QA) Support
• Program Support
• Functional and Administration Support
• Quality Assurance Program
Digital Consultants is committed to quality management, supporting our “Customer First. Customer Always.” philosophy. We understand that customer involvement and buy-in is the key to success in any endeavor and that through a partnership approach focusing on frequent and honest communications between stakeholders, a win/win solution is at hand. We take ownership and responsibility for the performance of the entire program team and for oversight on all technical task areas, keeping customers informed every step of the way.
Digital Consultants leads conduct internal and project status meetings on a regular basis to ensure all QA efforts are coordinated between the various stakeholders and technical units, including our subcontractors. We have specific tasks in our QA methodology that foster client satisfaction; maintenance of quality; establishment of high, obtainable goals; full comprehension of client expectations; and prompt, effective provision of deliverables. Our QA/QC system consists of four levels (which allow us to complete the quality circle [Plan, Do, Check, Act]) of documentation:
Level 1. Policies are program documents that define the approach and responsibility for QA of customer needs.
Level 2. System and procedure documents provide process definitions, describe in detail who will do what and when, and describe the plan for implementing policies.
Level 3. Standard operating procedures document in detail the actions required to accomplish a task.
Level 4. Monitor to service level agreement (SLA)/expectations. Records are considered objective evidence that a process has been followed.
Our QA staff is available at all times to address any customer concerns. We are committed to achieving quality performance and to maintaining uniform standards and practices throughout the term of the SeaPort-e contract.
Current Task Orders: None at this time